Terms & Conditions

SAINT CLAIRMONT is registered in Arnhem with KVK number: 71281177 

VAT number: NL075190369B01 

Email: contact@saintclairmont.com

Clause 1. | General

1.1 The General Terms and Conditions of SAINT CLAIRMONT apply to all offers, products, orders, agreements and deliveries of SAINT CLAIRMONT. By ordering an item you agree to these conditions, so please read through them carefully before placing an order. If you have any queries relating to these conditions, please contact SAINT CLAIRMONT at contact@saintclairmont.com or send us a message via the contact form on the website.

Clause 2. | Agreement and Order

2.1 The agreement becomes binding at the time you place your order. SAINT CLAIRMONT will process your order after you have paid. Until that time, SAINT CLAIRMONT will remain the full owner of the products.

2.2 Once your order is processed you will receive a confirmation e-mail that your payment is accepted and an e-mail with the invoice and details from your order.

2.3 All images and specifications are an indication. Every product is hand crafted so variation may occur. If a product does not meet your expectation you may return it (see clause 6), but it may not be a reason to file a claim.

Clause 3. | Payment and Payment Methods

3.1 At SAINT CLAIRMONT you can choose from three secure payment methods: Ideal, Paypall and Creditcard.

3.2 If SAINT CLAIRMONT posts, accidentally, an incorrect price on the website – and it is clear that it is a mistake – we have the right to adapt. Even though you already ordered the article.

3.3 All product prices shown on saintclairmont.com are including taxes but excluding shipping costs.

3.4 All your credit card information such as credit card number, expiration date etc. are automatically transferred via an encrypted secure system to the paymaster without saintclairmont.com or others having access to the data. Even for possible refunds the complete credit card information cannot be seen. If you pay with Visa or Mastercard additional protection is provided by special authentication methods (Verified by Visa or Mastercard Secure Code).

Clause 4. | Shipping Cost and Time

The Netherlands1-4 working days Every orderFREE 
    
    
Belgium, Germany, United Kingdom1-4 working daysOrders till €100€6,95
  Orders higher than €100Free shipping
    
Rest of Europe2-5 working daysOrders till €150€12,95
  Orders higher than €150Free shipping
    
Rest of the world2-15 working daysOrders till €250€24,95
  Orders higher than €250Free shipping

Clause 5. | Delivery

5.1 SAINT CLAIRMONT has one delivery methods:

Courier service with DHL or POST NL

5.2 If you accidentally entered an incorrect delivery address, haven chosen the wrong delivery option or are not home when DHL or POST NL has tried to deliver the package – and there are therefore extra costs – SAINT CLAIRMONT calculates these additional costs on to you.

5.3 SAINT CLAIRMONT will send the order as quick as possible after payment of the agreement. SAINT CLAIRMONT always strive to make sure you get your order in the estimated shipping time. If this is not possible, for whatever reason (because an article is temporarily out of stock or if post services are on a strike) you will be notified about this immediately.

5.4 Up to and including the delivery SAINT CLAIRMONT bears the responsibility for the order. After the delivery, the responsibility will be transferred to you.

5.5 Please note that the delivery times in clause 4 are estimated. In case a product does not arrive within the estimated arrival date it is not possible to make a claim. However, SAINT CLAIRMONT will always do everything in their power to make sure your order arrives on time.

Clause 6. | Approval period

6.1 SAINT CLAIRMONT strives that all customers are happy with their purchase. However, we advise you to check the quality and the quantity within fourteen workdays. If something is not correct please send an e-mail to contact@saintclairmont.com. In this case, we will provide you with a return label.

Clause 7. | Returns & Exchanges

7.1 We of course hope you will be satisfied with your purchase. If for some reason you are not, you have fourteen days from the date you received your order to return the product.

7.2 The return form always has to be included in the box.

7.3 You can send the package with the return form to:

SAINT CLAIRMONT will let you know where the package can be send to when the return has been notified.7.4 The costs and responsibility of the return shipment are for your account.

7.5 If goods are used, worn, damaged or incomplete we have the right to refuse returned items.

7.6 The refund will take place after receipt and inspection within 14 working days.

7.7 SAINT CLAIRMONT can only transfer the refund to the account where the original payment came from.

Clause 8. | Warranty

8.1 After the fourteen-day approval period (clause 6.1) SAINT CLAIRMONT gives a warranty of two months on the quality of the product. If the quality of the product is not to your satisfaction, please send an e-mail to contact@saintclairmont.com. In this case, we will provide you with a return label.

8.2 SAINT CLAIRMONT will provide you with a suitable solution, however it is up to SAINT CLAIRMONT to decide which of the following options will be used.

  • If it is possible to repair the product we will repair it
  • If it is not possible to repair the product, we will provide you with a new item
  • If it is not possible to repair the product and we do not have it in stock any more, we will offer you a refund.

8.3 In case of a refund, the refund (including any shipping costs) will take place after receipt and inspection within 14 working days.

8.4 If we repair or replace the item, this can take up to 14 working days.

8.5 The warranty is void if the product shows a defect which is caused by improper use, if you or others have made or attempted to make changes to the product or used it in a way for which the article is not intended.

Clause 9. | Copyright

9.1 All photos and images displayed by SAINT CLAIRMONT are copyrighted. Without written permission from SAINT CLAIRMONT, photos and graphics cannot be reproduced and publicly used.

Clause 10. | Disputes

10.1 All legal relations are exclusively governed by the Dutch law.

10.2 Do you have a comment or tip please send an e-mail to contact@saintclairmont.com and we will contact you.

These Terms and Conditions were last updated, and became effective, on 01-04-2018

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